Last updated: September 12, 2026
At TabletHive, we want you to be satisfied with your purchase. If you receive a product that is defective, damaged, or you are not satisfied with your purchase, you may request a return in accordance with the terms below.
1. Return Window
We accept eligible returns within 7 days of delivery.
To be eligible for a return, the return request must be made within 7 days of receiving your order.
2. Eligible Returns
We accept returns for both new and slightly used products, including defective and non-defective products, provided that the product meets the return requirements outlined in this policy.
Returned products must:
- Be in their original condition.
- Be returned with the original packaging and accessories where applicable.
- Include any manuals, chargers, cables, or other accessories that came with the product.
- Not show signs of misuse, abuse, unauthorized repairs, or intentional damage.
For products returned because of a defect, TabletHive may inspect the product to determine the nature of the issue.
3. How to Request a Return
To request a return, please contact us within 7 days of receiving your order.
Please provide:
- Your reciept/order number.
- The name of the product.
- The reason for the return.
- Photos or videos of the product, where applicable.
Please send to info@tablethive.com
Our team will provide you with instructions on how and where to return the product.
4. Return Methods
Eligible products may be returned by mail or brought to our designated pickup and return location.
Customers who prefer to return an item in person should contact TabletHive before visiting so that we can provide the necessary return instructions.
Our pickup and return location may also be used by customers who wish to view or collect products in person.
5. Return Shipping Cost
TabletHive provides free return shipping for eligible returns.
Where a return is approved, we will provide instructions for returning the product.
Customers should not send a product to an address without first contacting TabletHive and receiving return instructions.
6. Exchanges
We accept exchanges for eligible products.
If you would like to exchange an item, please contact us within 48 hours of delivery. Exchanges are subject to product availability and the product meeting the requirements of this return policy.
If the requested replacement product is unavailable, we may offer a refund or another appropriate solution.
7. Restocking Fees
TabletHive does not charge a restocking fee for eligible returns.
8. Refunds
Once we receive and inspect the returned product, we will process an approved refund.
We aim to process refunds within 7 days of receiving and approving the returned product.
The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.
9. Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible.
Please provide your order information and, where possible, photographs or videos showing the issue. We may request additional information to help us assess the problem.
If the product is confirmed to be defective or damaged and qualifies for a return, we will provide instructions for returning it.
10. Items That May Not Qualify for a Return
A return may be refused if the product:
- Has been damaged through misuse or negligence.
- Has been intentionally damaged.
- Has been modified or repaired without authorization.
- Is missing essential components or accessories.
- Cannot be reasonably verified as the product purchased from TabletHive.
Certain products may also be subject to additional return conditions where applicable.
11. Contact Us
If you have questions about a return, refund, or exchange, please contact TabletHive using the contact information below or through our Contact Us page.
Website: TabletHive
Contact: +234 704 239 7991